Your booking and your money, protected from start to finish
You pay SecondBook, not the seller. We review every booking before it's listed, hold the payment until after the stay and handle the name change with the hotel. If it can't be completed, you get your money back.
Verified bookings
Every booking is listed with its proof, and our team reviews it before it goes on sale.
Protected payment
You pay SecondBook, not the seller. The money is held until a few days after your stay.
Managed name change
Our team handles the name change with the hotel and confirms the booking in your name.
Full refund
If the name change can't be completed, we refund everything you paid.
How the money is protected
From payment to payout, the money never goes straight from one person to another.
You pay by card
The charge goes through Stripe and the amount is held by SecondBook. The seller receives nothing yet.
We handle the name change
Our team talks to the hotel and confirms the booking in your name. If that's not possible, you get the full amount back.
You enjoy the stay
If something isn't as expected, message us: the money is still held while we look into it.
The seller gets paid
A few days after check-out, the amount moves to the seller's balance, and they withdraw it to their bank account.
Protected, whether you buy or sell
When you buy
- You pay the price you see, with no fees or surcharges.
- Every booking is reviewed against its proof.
- Our team handles the name change with the hotel.
- If it can't be completed, you get the full amount back.
When you sell
- You list for free and only pay a fee if it sells.
- By the time we handle the name change, the buyer has already paid.
- We handle the name change with the hotel.
- You get paid a few days after the stay, by transfer to your account.
If something goes wrong
What happens in the cases people worry about most.
You get back everything you paid.
The money is still held by SecondBook, so there's no one to chase: we take care of it.
Message us on WhatsApp or by email as soon as it happens.
The seller isn't paid until a few days after check-out, so we can look into it before paying them.
It depends on the hotel and the rate.
We review every booking against its proof before it's listed, and our team handles the name change directly with the hotel. If it can't be done in the end, the buyer gets all their money back.
Kept safe at SecondBook. The buyer pays through Stripe and we hold the amount.
The seller isn't paid until a few days after check-out. If the name change doesn't work out, the money goes back to the buyer.
Buy or sell with peace of mind
Find a hotel for less, or get back part of what you paid for yours.